Medical History and Advice
We want everyone to have the opportunity to see the Northern Lights and enjoy our experiences and we will always do all that we can to accommodate any special requests and requirements. In order to do so, and to ensure that you enjoy the best possible experience, we require you to notify us at the earliest opportunity, so we can use our firsthand experience and knowledge to best affect.
Therefore we must be notified at the time of booking or at the earliest possible opportunity subsequent to booking if you or any member of your party is pregnant or has any medical condition or disability which may affect your holiday.
We will also require details of any special requirements as a result of the above and we can also determine whether any of these may affect the booking. Please therefore contact us with this information prior to booking so we can discuss the suitability of the arrangements prior to making the booking. You may be asked to contact a medical professional at this point as well as being asked to provide proof of insurance cover.
We ask that you provide comprehensive details in writing at the time of booking and subsequently whenever a change in the condition or disability occurs. If you become pregnant or develop any medical conditions or disability which may affect your holiday after the booking has been made then please notify us promptly.
Our destinations can be remote and the nature of our holidays and the activities is specialised so please do not hesitate to contact us with any possible questions regarding the suitability of any holiday.
You should contact your GP at least 8 weeks prior to departure to confirm whether you need any preventative measures or vaccinations. A medical professional is the only person who can provide you with the most up to date advice. Country specific information is published by the National Travel Health Network and Centre (NaTHNaC), and useful information about healthcare abroad, including a country-by-country guide, is available from NHS Choices.
Please ensure that you always carry your certificate of vaccination with you when you travel so that you have proof that you have received the necessary vaccinations.
Please see our booking conditions and our trip dossiers for further information relating to specific countries.
If you are a UK citizen and you are travelling within the EU then you should ensure you get a free European Health Insurance Card (EHIC) before leaving the UK. The EHIC is in no way a substitute for medical and travel insurance, but it entitles you to state provided medical treatment that may become necessary during your trip. If you have a card then ensure you check the expiry date in advance of travel.
Any treatment provided is on the same terms as the relevant country’s nationals. If you don’t have your EHIC with you or you’ve lost it, you can call the Department of Health Overseas Healthcare Team (+44 191 218 1999) to get a Provisional Replacement Certificate.
The EHIC won’t cover medical repatriation, ongoing medical treatment or non-urgent treatment, so you must ensure you have adequate travel insurance and accessible funds to cover the cost of any medical treatment and repatriation.
First aid kits and medication
You should always ensure that you carry a basic first aid kit when you travel. It is also important that if you have any medication that this is carried within your hand luggage. This is to prevent an issue occurring if there should be any delay in your receiving your hold baggage.
You will however need to make sure that you have all of the relevant documents which accompany the medication and that its transportation complies with all of the rules and regulations regarding the items that you are allowed to carry on board an aircraft. These may vary depending on the airline in question.